Full Time / 37 Hours Per Week / Fixed Term for 12 months
Play a key role in leading our housing Repairs and Maintenance Planning team and grow our online service offer.
Our repairs and maintenance service have introduced an online mobile appointment system for both day to day and emergency repairs in council and leasehold properties. The online housing portal has enabled us to efficiently plan repairs and maintenance in occupied and empty properties. And we can update customers with the progress of their jobs. With customers at the forefront of the service, you’ll be pivotal to ensuring the success of the digital transformation.
Join our well-established and fantastic team who are dedicated to achieving right first time service to all customers across the city. Managed by a Repairs Manager, you’ll be part of a supportive and welcoming team. Leading by example, you’ll promote an ethos within the team, and with colleagues, which displays the Council’s visions and values. Development of our employees is at the heart of what we do; we believe in growing our own. This means you’ll have access to training and development opportunities which will support you to thrive in your role.
This is a full-time, fixed term post for 12 months working 37 hours per week. Hours will be flexible however you’ll be required to work outside of normal working hours including evenings and weekends. These hours would be agreed in advance and implemented on a rota basis. We promote agile working, where you’ll be able to work from home and various sites around the city.
We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please ensure you have your line manager’s approval before applying.
What you’ll be doing
You’ll lead and support the team in triaging reported repairs as well as plan and coordinate daily maintenance activities to ensure productivity is maximised. Using quality conversations and building positive working relationships, you’ll develop and enable the team to work to their full potential in an inclusive and diverse environment. Using your expertise, you’ll support the team in liaising with customers and carrying out remote triage survey calls on the housing online system. Taking a proactive approach in resolving customer queries and complaints, you’ll liaise with the management team to ensure the service being provided meets the everchanging and demanding business needs.
What you’ll need
You’ll have experience of the construction industry with knowledge of general housing maintenance. Assertive and a forward thinker, you’ll have strong planning, problem solving and customer service skills. You’ll be an excellent communicator with the ability to work on own initiative as well as part of a team. With proven leadership skills, you’ll be able to manage, develop and motivate the team to drive up quality standards and customer satisfaction. You’ll have proficient IT skills, to able to use both standard and non-standard housing systems. Effective in troubleshooting, you’ll respond to operational issues in a timely manner to prevent escalations. Highly organised, with the ability to self-manage and a flexible approach, you’ll be committed to delivering high performing services and creating a professional working environment.
For an informal discussion about this post, please contactSean Smith on 0116 454 5307 or email sean.smith@leicester.gov.uk
Assessment/Interviews will take place on Monday 9th January 2023